Curbside Pickup!

Curbside Pickup

 

Your library is here for you! Germantown Public Library is committed to providing patrons safe access to library materials during this time through a curbside pick-up service.  The library will offer curbside pickup service Mondays, Wednesdays and Fridays from 10:00 - 12:00 and 4:00 - 6:00.

Step One: Place your items on hold.

  • Use our website catalog or our mobile app to search for items currently available at the library and place a hold on the item or items you want.   
  • You will be notified via email or phone when your hold is ready. 

Step Two: Come to the library.

  • After you receive notification, come to the library at one of the designated times and park in the parking lot or pull up by the front doors. Call the library when you arrive and let us know you are ready to pick up your items. Please stay in your vehicle.
  • For faster service onsite, call ahead with an estimated time of arrival so staff can have your items ready.

 

Step three: Pick up your items.

  •  Staff will check your items out and bring them to you. Wait times for items may vary. Please be patient with us!  
  • Staff can either hand your items to you through your car window or feel free to open your door or trunk and we can place items vehicle in a no contact manner.
  • Enjoy your library materials!

 

  • Remember, the Germantown Public Library building remains closed to the public.
  • ALL LIBRARY MATERIALS MUST BE RETURNED IN THE BOOK DROP. There is one book drop on the west side of the building near the parking lot and another book drop is located in Farmersville in front of the Farmersville Municipal Building.
  • For your safety all returned items must be quarantined for a period of time. This may result in longer wait times and items remaining on patron accounts after return. No fines will accrue.
  • Lending times and item limits remain the same.
  • Renew online, by phone or email. If no one answers the phone, please leave a message.
  • No late fees will accrue at this time.

 

 

 

 

Frequently asked questions...

How will I know my hold items are ready for pickup?

You will receive an email or phone notification, based on the preference selected in your account.

How do I return materials?

Please return all Germantown Public Library items in the book drop located on the west side of the building near the parking lot or in the Farmersville book drop in front of the Farmersville Municipal building. 

Do I need a library card?

Yes, patrons must hold a library card registered with the Germantown Public Library to use curbside pickup. If you do not have a library card, you can apply for one online. Patrons who are receiving a card in this manner will be required to sign the application and verify identity by showing us valid ID like a drivers license or utility bill with current address upon initial pickup. If you are unable to apply for a card online or have additional questions, call us at 937-855-4001.

What materials are available for pickup? 

All physical materials currently on the shelf and available at the library, including books, DVD’s etc.

Can library staff look for specific items or provide reading suggestions?

Yes! Contact the library and ask us for material suggestions.

What if I do not have access to the internet to place a hold?

Please call us here at the library and speak with a staff member or leave a message at 937-855-4001 and we can request the items you want.

When will the building reopen?

We are taking the health and safety of our staff and patrons very seriously. We are actively planning the next phase of library operations. It is unknown at this time when the building will reopen to the public.

 

What if I have fines or I’m over the checkout limit?

While patrons have not been accruing fines while our building has been closed, some patrons may have fines that pre-date that time. If you have fines that are over our $10.00 limit, we now offer payment online. Log into your account and click on the fines tab to pay.

Can I still get items from other libraries through Interlibrary Loan?

We can request items from other libraries, however, many libraries across the state or country may not be open or loaning materials at this time. This may result in longer wait times or unfulfilled holds.

 What are you doing to protect the health safety of patrons and library staff?

For your safety, all library materials have been quarantined in accordance to the latest information from the Centers for Disease Control and Prevention (CDC) and Ohio Department of Health. Staff will wear cloth face coverings as they deliver items to vehicles. If you prefer, you may get out of your car to open a door or trunk to allow staff to deliver items in a no contact manner.